Frequently Asked Questions
If I buy a premium theme, will I receive support?
Yes! We want you to achieve great results from your theme. You’ll get access to our exclusive support forums for documentation of how to use your theme and answers to your setup questions.
How long is my support period?
Your premium theme purchase comes with one full year of updates and support. Renew your subscription after one year to receive continued support.
How do I download the theme I purchased?
As soon as we process your purchase, you’ll receive an e-mailed receipt with links to download your theme. You also can log in to your account on [NAME OF SITE] to access your download links.
NOTE: If you don’t receive your e-mailed receipt, please verify that it hasn’t wound up in your junk-mail or spam folder. To assure that you receive e-mail messages from us, please whitelist [NAME OF SITE].
Want to Set Up Your [NAME OF SITE] WordPress Theme Yourself? Here’s How It Works
Complete these action steps to set up your [NAME OF SITE] theme yourself.
Sign up for a hosting account. We recommend DreamHost, Pair, SiteGround, or GoDaddy. Verify that the provider you choose offers control panel access to your hosting account.
Register your domain name through the hosting provider you chose.
Select a free or premium theme. Verify that your choice includes good documentation of theme features. (All of our themes include complete documentation, of course.) If you select a premium theme, purchase it to gain access to its ﬁles.
Download your theme.
Prepare your content, including text, photos, and graphics.
If you want to use a speciﬁc menu structure, type the menu items and hierarchy into a Microsoft Word or text document.
Send us your theme and your content. If the size of the materials is greater than 5MB, upload your materials to Google Drive, Dropbox, or a comparable ﬁle-hosting tool.
If you have any questions about our services, please click here to contact us.
Our Guarantees to You
We want you to love the tools you buy from us!
License our Web-Power Toolkit or any of our tools. If you’re not completely satisﬁed, we’ll refund your purchase price within the ﬁrst 30 days.
Please note that we can’t provide refunds after 30 days of your purchase.
Our subscription-based products renew every month, quarter, or year, depending on the license term you choose.
Cancel your subscription at any time using the “Cancel” link on your online account panel.
Important: Once you cancel your account, we will delete all ﬁles associated with it. Before you cancel, verify that you’ve downloaded any assets you want to keep.
Please note that we don’t prorate refunds for canceled subscriptions.
Questions? Concerns? Problems? Log in to your online account and ﬁle a support request.
Looking for Website Resources? We Have Everything You Need!
Complete your site faster with our exclusive WordPress themes and stock images.
Our contributor community provides a wide variety of resources every month. We screen each entry carefully to assure that it offers the design excellence and functionality you expect. Whether you want a general-purpose website theme or one that can handle the demands of a niche online presence, we have what you need.